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events and customer demands for better products or services at lower
costs. By improving the quality of business processes higher customer
satisfaction is achieved resulting in bottom line results.
Using Philip Crosby's 14 steps for improvement, a systematic approach
would be created. Through examination of your quality system or lack
thereof, recommendations would be made to achieve the desired
results. From management commitment to utilizing teams, quality
issues would be handled through the use of problem solving methods.
Measurement systems would be designed for the continual monitoring of
the processes verifying the desired results are met.
A quality system does not end. Continual improvement needs to be the
goal as technology and customer demands are constantly changing.
Continual improvement is the journey that leads to a successful
business and satisfied employees and customers.
SEVEN STEP PROBLEM SOLVING
PROCESS
